At NorvaGlow, we want you to be happy with your purchase. If something isn't right with your order, we're here to help.
You may request a return within 30 days of receiving your order, provided the item meets our return conditions.
To be eligible for a return:
The item must be unused and in its original condition.
The item should be returned with its original packaging and included accessories.
Proof of purchase or your order number must be provided.
Please contact our support team before sending any item back. We will provide instructions for the return process.
Please inspect your order upon delivery. If your NorvaGlow product arrives damaged, defective, or incorrect, contact us as soon as possible at support@norvaglow.com.
Include your order number, a description of the issue, and clear photos or videos where applicable. We will review the issue and help arrange an appropriate resolution.
Once your returned item has been received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be issued to your original payment method. The time it takes for the funds to appear in your account may depend on your payment provider or bank.
Original shipping charges, return shipping costs, and any applicable deductions will be handled in accordance with the applicable law and the circumstances of your return.
If you receive a defective, damaged, or incorrect item, please contact us at support@norvaglow.com for assistance.
Exchanges are subject to product availability. Where an exchange is not possible, we will discuss an appropriate alternative with you.
Items that have been used, damaged through misuse, or returned without prior contact may not qualify for a return, except where consumer protection laws provide otherwise.
Any exclusions will be communicated in accordance with applicable law.
If you wish to cancel an order, contact us as soon as possible at support@norvaglow.com.
We cannot guarantee cancellation once an order has been processed or shipped. If your order has already been dispatched, our return policy will apply where eligible.
If you have not received your approved refund:
Check your bank account or payment provider.
Contact your card issuer or payment provider, as processing times may vary.
If you still need assistance, email us at support@norvaglow.com.
If you have any questions about returns, refunds, or your order, please contact our customer support team.
Email: support@norvaglow.com
Please include your order number in your message so we can assist you more efficiently.
This policy does not limit any mandatory consumer rights you may have under the laws applicable to your purchase. Where local law provides stronger protections, those rights will take precedence over any conflicting provision in this policy.