Last updated: October 15, 2026
At NorvaGlow, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, place an order, or interact with our services.
When you visit our website or make a purchase, we may collect the following types of information:
Contact information: Your name, email address, telephone number, billing address, and shipping address.
Order information: Products purchased, order details, payment status, and transaction-related information.
Payment information: Payments are processed through third-party payment providers. We generally do not store complete payment card details on our own servers.
Device information: Your IP address, browser type, device details, time zone, and certain cookies or similar technologies.
Usage information: Pages visited, products viewed, interactions with our website, and information about how you navigate our store.
Communications: Information you provide when contacting our customer support team.
We may use your information to:
Process and fulfil orders, payments, deliveries, returns, and refunds.
Communicate order confirmations, shipping updates, and important service notifications.
Respond to customer support enquiries.
Maintain, improve, and personalise our website and shopping experience.
Detect, investigate, and prevent fraud, unauthorised activity, and security issues.
Comply with applicable legal, tax, accounting, and regulatory obligations.
Send promotional emails or marketing communications where permitted by law and, when required, with your consent.
You may unsubscribe from marketing emails at any time using the unsubscribe link provided in the email.
Our website may use cookies and similar technologies to operate essential store functions, remember preferences, understand website traffic, and improve your shopping experience.
Some cookies may be provided by Shopify or third-party services, including analytics and advertising providers.
Where required by applicable law, we will request your consent before using non-essential cookies. You can also manage cookies through your browser settings, although disabling certain cookies may affect website functionality.
We may share relevant information with trusted third parties when necessary to operate our business, including:
Shopify: To host and operate our online store.
Payment providers: To process payments securely.
Shipping and fulfilment providers: To deliver orders and manage returns.
Technology and analytics providers: To maintain our website and understand its performance.
Marketing service providers: To support marketing activities where legally permitted.
Legal and regulatory authorities: When disclosure is required by law or necessary to protect our legal rights.
We do not sell your personal information in exchange for money. Any sharing or disclosure of personal information will be handled in accordance with applicable privacy laws.
Our store is hosted on Shopify, which provides the ecommerce platform used to sell our products and process orders. Shopify and other service providers may process personal information as necessary to provide their services.
Third-party websites or services linked from our store may have their own privacy policies. We encourage you to review those policies before sharing personal information with them.
Your information may be processed or stored in countries other than the country in which you live, depending on where Shopify and our service providers operate.
Where required by applicable law, appropriate safeguards will be used for international transfers of personal information.
We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this policy, including order processing, customer support, legal compliance, accounting, dispute resolution, and fraud prevention.
When information is no longer required, we will delete it or anonymise it where appropriate, subject to applicable legal obligations.
Depending on your location and applicable law, you may have the right to:
Request access to the personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of your personal information.
Request a copy of certain information in a portable format.
Object to or request restrictions on certain processing activities.
Withdraw consent where processing is based on consent.
Opt out of certain marketing or data-sharing activities where applicable.
To exercise your rights, contact us at support@norvaglow.com. We may need to verify your identity before processing your request.
You may also have the right to lodge a complaint with your local data protection authority.
If you subscribe to our newsletter or otherwise consent to receive marketing communications, we may send you updates about products, offers, and store news.
You can unsubscribe at any time using the link in our emails or by contacting support@norvaglow.com. Transactional messages relating to your orders may still be sent when necessary.
Our website is not intended to be directed at children who are not legally permitted to provide personal information under applicable law. We do not knowingly collect personal information from children in violation of applicable requirements.
If you believe a child has provided personal information to us inappropriately, please contact us so we can review the matter and take appropriate action.
We use reasonable technical and organisational measures to help protect personal information against unauthorised access, loss, misuse, or alteration.
However, no online transmission or electronic storage method can be guaranteed to be completely secure.
We may update this Privacy Policy from time to time to reflect changes in our practices, services, legal requirements, or business operations.
Any changes will be published on this page, together with an updated revision date. We encourage you to review this policy periodically.
If you have questions about this Privacy Policy or how your personal information is handled, please contact us:
Store: NorvaGlow
Email: support@norvaglow.com
Website: https://norvaglow.com
We will review your enquiry and respond in accordance with applicable requirements.